CRM & Billing - ESG

Right bill, right time.

Our CRM and Billing solution provides energy suppliers with the essential tools required to manage both traditional and smart metered customer billing needs and their expectations.

Learn more

We’re delivering outlined system expansion to Futura with four core sprint teams integrating new functionality. We’ll also support your CRM experience with educational sessions from our client solutions team.

Our CRM platform keeps overly complicated processes simple – such as reporting, bill generation and customer ledgers, allowing you to concentrate on consumer experience.

Enjoy a short but highly optimised migration process to a standardised solution, allowing for maintained validation through acceptance testing and faster implementation with templated formats.

Speak to us for a CRM & Billing solution with integrated market messaging.

Our CRM & Billing solution features a customer-driven proactive roadmap that introduces new innovation for the billing of new digital energy services across the utilities market.

Our CRM solution supports both half and non-half hourly customers, with exclusive integration with GoCardless for bill payment.

Our CRM platform is designed to allow for customer growth; scalable and flexible enough to meet the needs of your consumers and will adapt to industry expectations and requirements.

Process customer acquisition, billing, reporting, welcome packs and more using programmed processes set within the Futura platform.

73%

of competitive UK energy suppliers believe their CRM system is flawed and losing their business potential profit— according to Utility Week

Empower your energy CRM & Billing services

We remove complication to offer streamlined, focused software for your CRM & billing needs. Our software integrates across your customer applications & our market interaction SaaS. We simplify billing for new & existing energy Suppliers through our software with its recent design, easy-to-understand structure, scale & ongoing functional roadmap.

Embedded Integration

& interaction with

market messaging

View industry dataflows with our CRM software. Futura even allows logging and processing of industry dataflows, with data pulled directly from AFMS market interaction software. Futura also supports dataflow reprocessing.

Comprehensive

functionality

We’ve invested into the development of Futura, improving the functionality of our account management, payment and collections, charges and tariffs, bill generation and supply and reading management systems.

Exceptional

software support

Customers who choose Futura benefit from our full, continuous support. We’re delivering outlined system expansion to Futura with four core sprint teams integrating new functionality. We’ll also support your CRM & Billing experience with educational sessions from our client solutions team.

Define your tariffs by creating time-of-use tariffs, grouping and default half and non-half hourly tariffs based on account types. Customise the variables based on seasonal weighting, consumption or region.

Configure customer search options, search for bank details by customer or supply group, compare fixed and dynamic billing cycles and create flexible account types – on single or monthly payments.

Our CRM platform supports bulk processing by billing cycle or account type, bill drafting and archiving, exporting by print, pdf, XML or excel, bill issue resolution and quick bill functionality.

Tell me more about improving operational efficiency and simplifying back office processes.

“ESG have made significant improvements to our operational efficiency and ability to react to industry change.”

Find out how we can help you, contact us on:

info@esgglobal.com

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