On-Demand Webinar Page - ESG
On-Demand Webinars
Reduce Churn & Improve Retention
Enrollment to Renewal: From Chaos to Calm
Key Trends of Energy Providers
Demand Forecasting & Behind-the-Meter
Time-of-Use Planning & Pricing
Driving Efficiency in Energy Billing
Reduce Churn & Improve Retention
ESG and Tomorrow Energy share tips to reduce customer churn in the competitive energy retail landscape.
- Get tips and tools on how to measure the true cost of churn on your business and its importance on profitability.
- See tools that can provide real-time data/customer signals as they are happening.
- Find out about predictive modeling and customer segmentation options that can help you proactively address churn and increase renewals.
- Create personalization and a unique experience that makes customers stickier and more likely to renew.
Guest Speaker: Tomorrow Energy shares their experience in setting up measurement tools to understand the cost of churn and discusses some of the strategies they tested in the past. They also share their outlook on 2024, including win-back strategies and the use of customer data analytics.
Enrollment to Renewal: From Chaos to Calm
Simplicity matters. Learn how simplified processes in getting accurate client data from sales to your systems and beyond can make your business more efficient and calm. Instead of the complex chaos that can be the norm, you can create a smoother journey from enrollment to renewal. This webinar in conjunction with POWWR brings the discussion around creating a seamless journey that removes friction points across the customer lifecycle.
Fireside Chat: KEY TRENDS OF ENERGY PROVIDERS
Check out our Fireside chat where we discuss key findings from ESG’s recent survey of 150 energy providers. Get actionable tips for the evolving market. This chat covers current business challenges, customer engagement trends, and upcoming technology investments. Discover the four pillars to move your business from operating in the current state to getting ready for future state.
Demand Forecasting and Behind-the-Meter
The webinar is moderated by George Behr, Global Product Director, Digital Engagement & Insights, with ESG panelists, Nihal Ulus, Solutions Engineer, and Jim Roberts, Global Product Director Pricing and Forecasting alongside Innowatts representatives, Sid Dhar, Vice President Product, and Mohith Murlidhar, Product Manager Forecasting. Tune in as these industry veterans contribute to an insightful conversation about how Demand forecasting is rapidly changing with the growth of EVs, PVs, and behind-the-meter factors. Understanding the impact is critical to retailer success.
This webinar in conjunction with Innowatts brings the discussion around behind-the-meter assets and the impact on Demand Forecasting.
Time of Use Planning & Pricing
Juliana Claussen, Co-Founder and Managing Director of Firefly Energy Solutions joins George Behr, Global Product Director, Digital Engagement & Insights, as they discuss key trends and benefits of leveraging time of use data to inform how products are priced and sold.
In this exclusive webinar we discuss:
- How Time-of-Use products differentiate you in the marketplace
- The impact that TOU and Electric Vehicles (EVs) have on time of use planning and pricing
- Ways to ensure the TOU products you sell are profitable
- How best to manage data to inform your plans and pricing
Driving Efficiency in Energy Billing
Learn how you can drive efficiency and accuracy in an increasingly complex energy billing world! Does the concern of consistently producing accurate charges & bills limit your selling flexibility?
George Behr, Director of Sales Engineering at ESG, discusses how ESG’s complex billing solution supports the energy products and solutions you want to deliver. Greg Rizzo, Head of Renewable Energy Solutions at Enel North America, joins the discussion and weighs in on market trends and why we are seeing an increase in complexity in the energy billing space. Discover ways to streamline how your company prices and bills complex energy products, allowing you to free up resources and increase your peace of mind!
In this exclusive webinar we discuss:
- Energy billing and what the market is looking for
- Why complexity is increasing in this space
- What to consider when pulling together a successful meter-to-cash process
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