Managed Services - ESG
You focus on customers. We manage the complexity.
We remove the market complexity that compromises your agility & customer benefit. Our automated software as a service combines with expert internal exceptions resolution and meter agent management by our Managed Services to underpin your efficiency and customer excellence.
Our managed services cover the utility market
Our dedicated software and exception management services cover market entrants, existing suppliers, DCC smart meters, meter operator and meter asset providers, settlements and registrations – covering administrative processes across the industry.
Remove the complexity of back office administration
Let our software process complex tasks automatically whilst our team of experts monitor your exceptions, allowing you to concentrate on your customers.
Automated software with industry expertise
We’ve coded our market messaging platform to handle every aspect of supplier administration – including registrations, meter readings and metering appointments.
Optimise your customer focus through our software and managed services.
Deliver sector leading market management
Our SaaS has the right architecture, market coverage & sector expertise with ISO certifications & secure tier three hosting. We manage the transactions, infrastructure & gateways so you remain agile to deliver growing customer benefits from new entrants through to the largest market Suppliers.
Underpinning your growth through our true SaaS
Our software as a Service integrates software, hosting, gateways, managed service & commercial structures to deliver true SaaS. Our model empowers the flexible, agile strategies of leading competitive energy Suppliers in all segments and for all customer portfolio sizes.
SaaS scalability & pricing support your growth
As a true SaaS provider we combine the software, technical requirements & commercial models to empower your competitive growth. We benefit Suppliers in all customer segments & portfolio sizes with commercial models aligned across us to underpin your business success.
20% of UK energy customer meters are managed by our Software as a Service model
Let us manage your data
Experience means efficiency
Dedicated customer support
Painless system upgrades
Full portfolio visibility
Managing consumer data isn’t easy
The time and cost of administration is often overlooked by new suppliers. If poorly managed, your business can waste resources, profit and could lead to angry, dissatisfied customers. Our managed service solutions allow you to focus on what’s important – your customers.
Industry expertise reduces unproductive periods
Our dedicated and experienced team of industry specialists are experts at managing industry and consumer data. This means they can resolve exceptions quicker, leading to a faster, streamlined and more efficient administrative process.
Your customer competitiveness is our focus
We engage proactively through your service managed with reports, KPI insight, calls and meetings. We highlight known market & meter agent issues & resolve them ourselves directly where possible. Our focus helps you stay lean & agile to deliver growing customer benefit.
We host – and upgrade – software on your behalf
No need to worry about time consuming system upgrades and compliance revises – we’ll install and manage all software changes across your administration platform. We’ll keep you informed of all system upgrades.
Read-only access to our software
You’ll still have access to our operational systems, with full visibility of all updates, real-time. View historical dataflows, track your customers journey and search individual meter points.
Comprehensive insight via reports & KPI dashboards
We’ll provide you with daily, weekly and monthly reports that highlight your operational efficiency across your consumer portfolio. These reports are designed to give you full insight into the proficiency of your Supply industry performance.
The best customer experience with the leanest business model
Our highly automated SaaS and associated industry exceptions managed service remove the need for expert people, cost & technical infrastructure from your Supply business whilst leading the market in your compliant customer performance for industry transaction management.
Compliant & certified managed service
Empower your operational success & mitigate industry risk with our SaaS solution & associated managed service. Our SaaS & industry exceptions managed service are ISO9001 and ISO27001 certified, operating to consistent Business User Processes with proactive service management.
Tell me more about improving operational efficiency and simplifying back office processes.